In the event of a claim that has not received a satisfactory solution within 60 days, you can get in touch with the French ombudsman for the holiday and travel sector (Médiation Tourisme et Voyage), whose contact details and referral process can be found on its website: http://www.mtv.travel.

For resolution of disputes relating to online transactions, you may check the platform made accessible by the European Commission here .

Please use our contact form to request an invoice for any bookings or purchases made directly via Disneyland Paris (our website, the official Disneyland Paris mobile app, Disney experts etc.).

If you're currently at our resort and have any concerns, Cast Members at City Hall in Disneyland Park and Studios Services in Disney Adventure World are ready to assist you. For enquiries or feedback related to your stay at a Disney Hotel, please feel free to speak directly with a Cast Member at the Reception Desk, or alternatively you may contact them via the telephone in your room.

Already visited us and wish to share your experience or a complaint? We recommend using our specially designed contact form, accessible here. Alternatively, you can reach us at dlp.guest.communication@disneylandparis.com for e-mail correspondence.

Should your concern remain unresolved after 60 days, you have the option to contact the French ombudsman for the holiday and travel sector (Médiation Tourisme et Voyage). Find their contact details and referral procedures on their website: http://www.mtv.travel. For online transaction disputes, the European Commission offers a resolution platform available at http://ec.europa.eu/odr.

If you wish to organise a group trip to Disneyland Paris, make changes to an existing group booking, make comments or ask us questions, please click here.
If you have any queries about our business solutions, please take a look at our dedicated website.

If you wish to consult the Disneyland Paris job offers or submit an application, please go to our dedicated website.